About Manga Shopping
Privacy Policy
Terms of Service
Act on Specified Commercial Transactions
(Commercial Disclosure)Service Information
About Manga Shopping
Manga Shopping Group was founded by entrepreneurs and industry veterans from IT, electronics engineering, and global e-commerce, driven by their passion for Japanese culture and collectibles.
Our founding team's decades of combined expertise across technology, manufacturing, logistics, and international distribution allows us to streamline product sourcing, quality control, customs, and seamless delivery. More than just professionals, we are zealous collectors ourselves, fueling our commitment to premium service that empowers fans to build remarkable collections without limitations. With a dedicated multinational team, Manga Shopping Group continuously expands procurement networks across Japan to provide access to the latest releases and restocks.
We then leverage optimized processes to make these coveted products easily accessible in the United States and Canada. At our core, Manga Shopping Group unites a community of diehard fans obsessed with enabling the ultimate enthusiast experience. We take immense pride in bridging cultures and allowing collectors to indulge their passion for Japanese merchandise.
CEO | TING YU CHIA |
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Company Name | 日米IT株式会社 |
Company Name (in English) | Manga Shopping Group |
Phone | +81 (4) 7685 5938 |
Main Business Activities | Cross-border E-commerce, overseas exports, overseas proxy purchasing services |
Capital | 99,000,000 yen |
Address | 5-12-22 Makinohara, Inzai-shi, Chiba, 270-1331, Japan |
MANGA SHOPPING GROUP (hereinafter referred to as “the Company”) values your privacy and is committed to handling all personal information you provide in a transparent, secure, and compliant manner.
When you use our websites, platforms, applications, or services (collectively referred to as “MANGA Services”), you agree that the Company will collect and use your personal information in accordance with this Policy.
This Policy is established in accordance with applicable privacy and data protection laws (including but not limited to Japan’s Act on the Protection of Personal Information, GDPR, and CCPA) and applies to all personal data collected and processed through MANGA Services.
Article 1 – Types of Information We Collect
We may collect your personal information through the following means:
I. Information Customer Voluntarily Provide
II. Information Collected Automatically
III. Information from Third Parties
IV. Information Regarding Children
V. Information Collected from Physical Experiences (if applicable)
Article 2 – Purposes for Which MANGA Uses Your Personal Information
MANGA does not sell your personal information. We use or share your personal information for the following purposes:
Process orders, arrange payments, and facilitate shipping by sharing necessary information with authorized partners.
Article 3 – Services Provided by MANGA
I. Performance of contractual obligations:
Processing orders, arranging payments, delivering products, providing after-sales support, etc.
II. Service operation and improvement:
Analyzing usage behavior, fixing errors, enhancing service performance and user experience.
III. Marketing and personalized promotion:
Recommending products based on your preferences, sending promotional notifications (if you agree).
IV. Regulatory compliance:
Conducting tax processing, identity verification, and compliance oversight in accordance with legal requirements.
V. Fraud detection and risk management:
Preventing unauthorized use, managing credit risks.
VI. Employment and business needs:
For human resource management and payroll calculation.
VII. Other purposes with your consent:
Using your data for specific purposes upon obtaining your explicit consent.
VIII. If the purpose of data usage exceeds the original scope, we will obtain your additional consent in advance.
IX. Providing platform functions and related interactions.
X. Troubleshooting and system improvement.
XI. Refining and enhancing the user experience.
Article 4 – Use of Cookies and Identification Technologies
The MANGA platform may collect your device information and usage behavior through cookies or other technologies.
I. We use the following technologies to enhance service experience and security:
II. Purposes of use include:
You may disable cookies through your browser settings; however, certain functions may be limited. For details, please refer to the “Cookie Policy.
Article 5 – Third-Party Website Links and Disclaimer
MANGA does not sell your personal information to third parties. We will only share information with third parties to the necessary extent in the following situations:
It may include advertisements, links, or code from third parties. These third parties may collect your device information and usage behavior through cookies or other technologies when you interact with their advertisements, content, or services.
Content providers and advertisers (such as group companies, subsidiaries, and their overseas branches, for the purpose of unified membership services and financial processing)
I. Third-Party Service Providers
II. Advertising and Links
MANGA may contain third-party advertisements, content links, or applications. These third parties may use cookies or other technologies to collect your device information and activity records. Please refer to their respective privacy policies to understand their data processing methods.
III. Additional Use and Disclosure of Personal Information
IV. Third-Party Websites and Disclaimer of Liability
Article 6 – Retention Period of Personal Information
We will retain your data only for the period necessary to fulfill the purposes for which it was collected. If an extension is required for tax, legal obligations, or dispute resolution, it will be handled in accordance with the law. Upon the expiration of the retention period, the data will be deleted or anonymized.
Article 7 – Information Security Measures
MANGA implements the following security mechanisms to protect your data:
Article 8 – Your Rights and Choices
In accordance with applicable laws, you have the right to exercise the following rights with respect to your personal data:
You may submit a request to us using the contact methods listed in this Policy, and we will process and respond within a reasonable time in accordance with the law.
Article 9 – Provision of Data and Consequences of Non-Provision(Title)
If you choose not to provide the necessary personal data, we may be unable to process your order or provide complete services.If you provide personal data based on your consent, you may withdraw your consent at any time; however, such withdrawal will not affect the legality of processing conducted prior to the withdrawal.
Article 10 – Updates to the Privacy Policy
MANGA reserves the right to revise this Privacy Policy at any time. Any changes will be announced on the website and take effect immediately. In the event of significant changes, we will notify you separately.
Article 11 – Cross-Border Data Transfer Policy
MANGA is a globally operated platform. To provide consistent and efficient services, we may transfer your personal information to servers or service providers located outside your country/region (including areas not recognized as having an equivalent level of protection under personal data protection laws).
When we transfer personal data to regions not recognized as having an equivalent level of protection, we will:
We are committed to complying with relevant privacy laws and protecting the security and privacy of your personal data worldwide.
Article 12 – AI and Automated Systems Usage Statement
MANGA is committed to the responsible development and application of Artificial Intelligence (AI) technologies to enhance user experience while safeguarding privacy and information security. We follow the Responsible AI Principles established under our internal policies to regulate the development, deployment, and use of AI systems.
I. Purposes of AI Usage
MANGA may use AI tools and models, either developed in-house or provided by third parties, for the following purposes:
II. Measures to Reduce Potential Risks to Personal Privacy
We will adopt appropriate measures, such as:
If AI applications involve your personal data, you retain relevant legal rights (such as access, correction, restriction of use, objection, etc.). You also have the right to object to the use of your personal data for AI development and training purposes.
Article 13 – Contact Information
If you have any questions, requests, or complaints regarding this Policy, please contact us:
Email: cs@manga.shopping
Customer Service Phone: +1 (818) 669-6098 (U.S. time 12:00–22:00)
Mailing Address: 5-12-22 Makinonhara, Inzai-shi, Chiba, 270-1331, Japan
These terms and conditions apply to the purchasing agent service (hereinafter referred to as "the Service") provided by Manga Shopping Group (hereinafter referred to as "the Company"). The Service is jointly operated by Manga Shopping Group and its overseas subsidiaries. Manga Shopping Group reserves the right to modify or change the contents of this agreement at any time. We recommend that you stay informed of such modifications or changes.
Article 1 (Membership)
Members must agree to these terms and conditions and be approved by the Company for membership.
Members may not transfer or lend their membership credentials. When registering as a member of this site, users must provide their personal information in the format specified by the Company.
Users are considered to have the responsibility and obligation to accurately input all information without false reporting or omissions. Each member may only have one account with the Company; multiple accounts per member are prohibited. If it is determined that a member holds multiple accounts, the Company reserves the right to suspend service and deactivate the accounts without being held responsible for any losses incurred by the member as a result of this action.
Article 2 (Change of Terms)
The Company may modify these terms at any time, and the changed terms shall be the applicable standards.
Article 3 (Application for membership)
Those wishing to apply for membership should do so online by themselves. Minors require the consent of a guardian. If it is discovered that an applicant does not meet the membership criteria, the Company reserves the right to refuse or cancel membership at any time.
Article 4 (Member ID and Password Management)
1. After registering and becoming a member, the member shall be responsible for managing the member ID and password granted by the Company.
2. Members are prohibited from giving their member ID and password to third parties for use, or lending, transferring, selling, or pledging them to third parties.
3. Any damages resulting from improper management, misuse, or unauthorized use by third parties of the member ID and password shall be the responsibility of the member. The Company shall not be held liable for any such damages. Furthermore, any use of the Service through the member ID and password shall be deemed as actions taken by the member themselves, and the member shall bear all related responsibilities for such use.
4. If a member's ID or password becomes known to a third party, or if there is suspicion of unauthorized use by a third party, the member must immediately report this to the Company. If the Company suffers any losses due to improper use of the member ID and password, the member shall compensate the Company for such losses.
5. Members are obligated to change their passwords regularly. The Company shall not be held responsible for any losses incurred due to failure to fulfill this obligation.
Article 5 (Suspension/Cancellation of Membership)
The Company may, without prior notice, suspend services to a member or terminate their membership if any of the following situations are confirmed to have occurred. The Company shall not be held responsible for any losses incurred by the affected member as a result of these measures:
1. When usage fees stipulated by the Company are not paid by the specified date.
2. When the member themselves or a third party improperly uses ID information or similar credentials.
3. When a refund is requested or a chargeback is initiated through a payment intermediary company or credit card company.
4. When the website's services are used for illegal activities.
5. When the terms of service of this website are violated.
6. When Japanese laws and regulations are violated.
Article 6 (Service Content)
Service Provided: Upon member request, we offer a proxy purchasing service for goods or services (hereinafter referred to as "items") from designated online shopping websites, online auction sites, etc. (hereinafter referred to as "sellers") within Japan and the United States, and deliver these items to the address registered by the member.
The Company is not responsible for any losses or liabilities arising from issues beyond our control, such as discrepancies between received items and expectations (including counterfeits, mistaken purchases, wrong deliveries), or malfunctions of mechanical items that are not related to the transaction or packaging.
The order processing department operates from Monday to Friday, 10:00 AM to 6:00 PM Japan time. Members can make purchases outside these hours.
The receiving and shipping center operates as follows:
Monday to Friday, 10:00 AM to 6:00 PM Japan time.
Members can submit proxy purchase orders or participate in proxy bidding outside of order processing center hours, but customer service is only available from 10:00 AM to 6:00 PM Japan time (excluding Saturdays, Sundays, and public holidays). Issues requiring customer service intervention will only be addressed during business hours.
The Company is only responsible for the purchase and delivery of items. We are not liable for any costs or losses related to the content, quality of items, or customs procedures and duties.
In addition to service fees, members are obligated to pay any customs duties required by their country or region if customs clearance is necessary. The Company does not participate in or assist with customs clearance or declaration procedures. It is assumed that members have confirmed relevant procedures in advance and will complete import/export procedures independently according to regulations.
The Company is not responsible for any losses resulting from members' negligence regarding customs clearance or declaration, nor do we accept requests for returns or refunds due to such issues. If customs or declaration problems jeopardize the Company's position or cause losses, the member is responsible for resulting issues and compensation. Furthermore, if customs procedures or duties are required after item purchase, it is assumed that members will handle these procedures with local relevant authorities independently.
Article 7 (Prohibited items)
1. Cash, checks, bills, stocks, or other securities.
2. Credit cards, bank cards, and other card types.
3. Bank passbooks or ATM cards from financial institutions.
4. Live animals and plants, or animal specimens.
5. Human bodies, body parts, remains, bones, or memorial tablets.
6. Beverages, food, or other perishable items.
7. Stimulants, cannabis, narcotics, psychotropic substances, and other prohibited drugs.
8. Firearms, swords, weapons, munitions, gunpowder, explosives, poisons, or caustic chemicals.
9. Lithium-based electronic products.
10. Pharmaceutical products and medical devices.
11. Items obtained through illegitimate methods or means.
12. Items prohibited or restricted for shipping, export, or import by national, state, or local government laws and regulations of countries involved in the shipping process.
13. Any other items not approved under the terms and conditions of shipping carriers.
Article 8 (Payment Method)
Bank transfer stored value method and future credit card payment method (not currently available).
Article 9 (Packaging and Delivery)
All items ordered by members must be received by the Company's receiving and shipping center. The international shipping methods provided by our outsourced logistics companies for this service are as follows:
Shipping from Japan:
Article 10 (Cancellation, Return, Exchange of Order)
1. 【Purchasing service】
Except for the seller's requirements or if the goods are damaged, members will not be allowed to cancel the purchased goods.
2. 【Regarding returns, exchanges, complaints】 (including damaged products, defective products, and insufficient products)
Applications for returns, exchanges, complaints, etc. of the products will only be accepted if the customer service center is contacted within 7 days after the products arrive at the delivery address.
3.【Imitation】
Any doubts about the authenticity of the product will be dealt with in the same manner as the details of [Returns, Exchanges, Complaints, etc.]
Even if a member doubts the authenticity of a product, the company is not obligated to assist the member in identifying the authenticity of the product and collecting information; and according to these rules, the company will not bear any losses or liabilities arising from the imitation of the product.
Article 11 (Applicable Law and Consensus Jurisdiction)
These Terms of Service and all individual provisions on this website are interpreted and customized in accordance with the laws of Japan and are not affected by the laws of other countries.
If these Terms of Service and individual clauses involve litigation, the Tokyo District Court or Tokyo Summary Court shall be the exclusive jurisdiction of first instance.
Company Name | 日米IT株式会社 |
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Company Name (in English) | Manga Shopping Group |
Address | 5-12-22 Makinohara, Inzai-shi, Chiba, 270-1331, Japan |
CEO | TING YU CHIA |
Phone | +81 (4) 7685 5938 |
cs@manga.shopping | |
Operating Hours | Monday - Friday 9 AM to 6 PM PST |
Services Provided | Purchasing Agent & Delivery to customer |
Service fee & shipping fee | Products Price (As show on product page) Service fee ($2 USD per order from the same seller, up to 15 items) Bank Service fee Japan Dosmestic Shipping fee International shipping fee Others additional fee |
Others fees | The cost to be borne by the customer 10% Consumption tax: when it is required by the store Other option service fees: centralized packaging fee, Improve Packaging (Bubble Wrap) : $3 USD per item, Photo Service (5 images) : $3 USD per item |
Payment method | Credit Card |
Payment period | The charge will be completed within 3 days. |
Price | Sales price of the product or service (including consumption tax) |
Payment charges standard | Shopping payment is divided into two stages: |
Delivery | The item will be shipped within 7–10 days after the order is confirmed. |
Refunds and Returns | Members may only cancel a purchase if the item is canceled by the seller or arrives damaged. Cancellations for any other reason will not be accepted. Applications for returns, exchanges, complaints, etc. of the products will only be accepted if the customer service center is contacted within 7 days after the products arrive at the delivery address. |
Defective Product Receipt | Contact cs@manga.shopping via email within 7 days after receiving the product |
Manga Shopping supports purchases from platforms such as JDirectItems (Yahoo Japan), Rakuten Japan and MERCARI. Additional marketplaces will be gradually added.
We will complete shipping within 7-14 days after purchase
First Payment include
a. Product fee
b. Service fee ($2 USD per order from the same seller, up to 15 items)
Examples:
Orders from 4 different sellers in one transaction: $2 USD × 4 = $8 USD 20 items from the same seller: $2 USD × 2 = $4 USD (fee charged once per 15 items)
c. Transfer Fee $ 3USD
Second Payment include
a. Domestic Shipping Cost within Japan
b. Bank Transfer Fee (wire transfer fee to seller's bank)
c. International Shipping Cost
d. Additional Value-Added Services (improve packaging/Photo service)
e. Japanese Consumption Tax (10%)
After finished the 2nd payment
Credit Card (Stripe)
Including damaged products, defective products, and insufficient products
Applications for returns, exchanges, complaints, etc. of the products will only be accepted if the customer service center is contacted within 7 days after the products arrive at the delivery address.
Please send your unboxing video or photos to cs@manga.shopping, along with a brief written description including the date of receipt, package number, the condition of the item, and any requests such as exchanges or other concerns. Our customer service team will review your submission and follow up with you regarding the appropriate next steps.
Refunds will be processed within approximately 3-7 days . You can check with your card-issuing ban
If a customer uses our proxy shopping service and the item cannot be successfully purchased, we will cancel the order and issue a refund according to the original payment method.
Most Japanese stores charge a 10% consumption tax. If the store includes this charge, the customer is responsible for covering it as well.
(If the product page shows “【税込価格】,” it means the consumption tax is already included in the price.)
Manga Shopping offers 30 days of free storage. Starting from the 31st day, a storage fee of 200 yen per order per day will be charged.
The maximum storage period is 90 days. After 90 days, the items will be automatically disposed of.
The charge will be completed within 3 days.
Members may only cancel a purchase if the item is canceled by the seller or arrives damaged. Cancellations for any other reason will not be accepted.
Enhanced packaging (Bubble Wrap) : $3 USD per item
Photo Service (5 images) : $3 USD per item
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